When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...

Finding a trustworthy repair shop is one of the most important parts of keeping your vehicle properly serviced. It can be a challenge, but CR’s expert guidance can help you size up service facilities ...

Car dealerships have wildly varying customer satisfaction ratings when it comes to auto repair prices, wait times and overall service, with Hyundai, Jeep and Kia scoring the worst, according to the ...