There are many forms of customer service. Depending on your type of business and what you sell, customer support/service can range from a very hands-on, human-to-human approach to a completely ...

Whether online or in person, customer service sets businesses apart. It's not enough to just deliver the products and services promised; service leaders go above and beyond to surprise and delight ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

CINCINNATI--(BUSINESS WIRE)--Fifth Third has been named to Forbes’ Best for Customer Service 2025 list. This marks the second consecutive year Fifth Third’s customer service efforts have been ...

Newsweek and global data research firm Statista have teamed once again to identify America’s Best Customer Service Companies. Based on an independent survey of more than 25,000 U.S. customers, the ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Gone — or, mostly gone — are the days of calling a customer service line, ...

LAKELAND, Fla.--(BUSINESS WIRE)--Publix has been named to Newsweek’s 2024 America’s Best Customer Service list, ranking No. 1 in the supermarket category for the sixth year in a row. “At Publix, we ...

What sets your company apart from competitors? "Being privately owned means we can make decisions based on a long-term vision, rather than trying to please stockholders based on quarterly earnings," ...

This year's J.D. Power 2024 U.S. Customer Service Index Study highlights a rebound in customer satisfaction regarding dealer service experiences. Despite this uptick, dealers are still contending with ...

When you open a new account with a bank, you’re choosing a company to build a relationship with. It’s important to start that relationship with a financial institution that values customer service.